"Vehicles were clean and had suitable furnishings which were clean and well-maintained. Surfaces had
been wiped down and
were visually clean.
There was no noticeable rubbish or dirt. Seat and cabin coverings were intact and
in good condition. This made them impervious to spills and debris and reduced the risk of
infection.
There
were several seats
available so occupants could adhere to social distancing if needed and personal protective equipment
such as: facemasks,
gloves and sanitizing gels were available to reduce the risk of cross infection. Clinical equipment
such as: first aid
kits, spillage kits and clinical waste bags were sealed and stored in lidded containers to reduce the
risk of infection"
Care Quality Commission (CQC)
"Friendly and caring staff made me feel comfortable throughout the journey, thank you so much."
Service User
"Kind to patients, respected patients’ privacy when required, always professional, arrived to work
promptly, have made
our job easier
"
Sister from Walsall Manor Hospital
"Team was very patient and understanding, friendly and approachable. No concerns at all"
Sister from Walsall Manor Hospital
"Very happy with staff, the team was amazing. Nothing to improve on"
Service User
"Great communication with myself, made me feel comfortable by introducing themselves, very smooth
service & friendly and
approachable team. "
Service User
"I feel safe and respected"
Service User
"Good communication between and A&E staff, good response re: booking transport in addition to
hospital watch. Pleasant
and polite staff"
Psych Liaison Nurse at City Hospital
0800 599 9616